VIP Account Manager
We are looking for a skilled VIP Account Manager to oversee the company’s relationship with its VIP customers. You will be responsible for obtaining and maintaining long-term KEY customers by understanding and meeting their needs daily.
The ideal applicant will be able to identify the needs and requirements of customers to better promote our company’s solutions and achieve mutual satisfaction.
Developing and managing a portfolio of VIP accounts to ensure they do not turn to competition
Acquire a detailed understanding of VIP customer needs and requirements
Expand the relationships with existing customers by constantly proposing solutions that meet their queries
Ensure that the portfolio of customers is up to date on product market options and new releases.
Serve as a liaison between VIP customers and internal departments.
Resolve any issues or problems faced by customers in a timely manner to maintain trust
Play an integral part in attracting new customer leads that will turn into long-lasting relationships
Prepare regular reports of progress and forecasts to internal stakeholders using set key account metrics.
Upselling bonus packages to customers
Achieving weekly targets as set by management.
Ensuring high levels of customer satisfaction for a portfolio of VIP customers
Proven experience as an Account Manager
Apt knowledge of Sports Betting
Experience in sales and providing solutions based on customer need
Strong communication and interpersonal skills with an aptitude for building relationships with professionals of all organizational levels
Excellent organizational skills
Ability in problem-solving and negotiation
BSc/BA in relevant field
Ladies are encouraged to apply